We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from Inventhaven.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please notify us immediately to discuss your options. Items that have been altered or customized are not eligible for return.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please ensure that you provide accurate information to avoid delays in processing your return request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you are returning an item due to an error on our part, we will cover the return shipping costs. Please keep your shipping receipt until the return is processed.

Processing Returns

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. You will receive an email notification once your return has been processed. Please allow up to 14 business days for the return to be processed after we receive the item. If your return is approved, we will issue a refund to the original payment method used for the purchase.

Refund Timelines

Refunds typically take 5-10 business days to reflect in your account after processing. The exact timing may vary depending on your bank or payment provider. If you do not see the refund in your account after this period, please contact your bank for assistance. We are not responsible for delays caused by financial institutions.

Exchanges

We do not offer direct exchanges for items. If you wish to exchange an item for a different size or model, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries you may have. We aim to respond to all emails within 48 hours during business days. Thank you for shopping with us.